Manufacturing Industry Sales Supervisor, and Customer Care Jobs in Kenya

Promising Employment Opportunities

Sales Supervisor {Food Manufacturing Industry}

Core Functions
  • To assist the Sales Manager in leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives.
  • To assist the Sales Manager in revising and implementing the sales strategies plans.
  • To assist the Sales Manager in generating sales opportunities by identifying appropriate business targets.
  • To assist the Sales Manager in providing a professional and excellent level of customer service with existing and new customers.
  • Supervise the shift that you are scheduled.
  • Assist Sales Manager by completing all assigned duties.
  • Supervise Sales Representatives.
  • Assist with sales rep questions, concerns and product/service questions.
  • Create sales reports on weekly and monthly basis.
  • Generate sales volume for the food Manufacturing Company.
  • Experience in food manufacturing company will be an added advantage but not a must.
  • Salary dependent of previous job experience.

A degree/ Diploma in Marketing, Business or any other relevant academic credentials. Must have had at least 4 years active selling experience.

Customer Care Executive {Manufacturing Industry}

General Summary 
Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. 
Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. 
Prepares customer service summary reports and co-ordinates the handling of difficult and/or unusual situations.

Core Functions 
  • Receives, processes and verifies the accuracy of orders from customers utilizing the organization’s internal
  • Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate department or employee.
  • Ensures and provides quality service to both internal and external customers.
  • Receives inquiries from and/or contacts the organization’s departments to resolve a variety of order-related issues.
  • Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
  • Performs assigned system maintenance to various electronic order files.
  • Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are to develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
  • Responsible for contributing to the development and execution of the annual marketing business plan which will include customer service area goals and timetables.
  • Makes decisions concerning the implementation of new customer service policies and procedures.
  • Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
  • Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
  • Facilitates the collection of competitive information in order to monitor business trends and opportunities.
  • Prepares, generates and distributes daily reports and order acknowledgements to appropriate departments or employee(s)
  • Responsible for notifying the management of any required updates of customer records on the organization’s internal database.
  • Answers customer inquiries/communications as required.
  • Attends regular customer service departmental meetings.
  • Provides activity/statistical summary reports each week to the director.
  • Conducts follow up phone calls to survey respondents who have concerns or questions.
Incumbent is required to have Degree/Diploma in Customer Care/ Marketing or any other relevant field and 4 years progressive customer service or direct marketing or sales experience. 
Must work under pressure, be able to juggle many projects simultaneously, and have excellent interpersonal and communication skills. 
Must also have an excellent sense of priorities and data base management experience.

All applications to be sent to and indicating the Job Title by 14th June 2013

Note: Don’t attach the certificates!