MTN Business Technical Operations Manager Job in Nairobi, Kenya

MTN Business Kenya Limited has grown to become one of the leading providers of corporate communications having modern and reliable network infrastructure in the region.
We wish to identify highly competent, proactive and self driven individuals to fill the following positions which are based in Nairobi, Kenya.

Technical Operations Manager
Reporting to the Managing Director, the ideal candidate will be responsible for the overall technical specification, network design standards, developing guidelines, testing and monitoring requirements that are aimed at providing outstanding customer experience and satisfaction.
The incumbent will have the mandate of:
  • Managing and coordinating technical infrastructure /operations network and systems of the business and ensuring outstanding service provision to customers.
  • Overseeing all matters relating to optimal efficiency of the company's network and systems infrastructures in a cost-effective manner.
  • Overseeing all technical matters relating to management of the company's IP/MPLS network, data centres / POPs that are within and outside Kenya.
  • Planning network infrastructure and systems upgrades ensuring that the company keeps pace with client growth, needs and provision of efficient services.
  • Managing the monitoring of MTN Business communications core links and ensuring constant maintenance of 99.9% uptime of the system.
  • Specifying and recommending technical and computer equipment to be purchased to ensure appropriate and timely purchase of equipments.
  • Designing and implementing network systems for country roll-outs.
  • Ensuring adherence to internal and external service level agreements and procedures.
  • Preparing and managing the budget for the technical department.
  • Preparing, monitoring and reviewing Key Performance Indicators (KPIs) for the technical operations members in line with the company objectives.
  • Providing leadership in identifying and rectifying system and network problems as and when required.
  • Managing and ensuring cordial working relationships with third parties including international bandwidth providers, telecommunication and equipment/software vendors with the aim of enhancing procurement and delivery of services.
  • Providing strategic and periodic reports for decision making by top management.
  • Leading and mentoring the technical team.
Knowledge, skills and ability required:
  • An undergraduate degree in Information Technology, Computer Science or Electrical Engineering.
  • Post-graduate qualification in Information Technology.
  • 8 years experience in design, implementation and operation of ICT solutions in a Service Provider or Systems Integration environment, with at least three years experience in senior management level.
  • Solid understanding in IP network management, routing and switching, data centres management and systems administration.
  • Excellent planning, organising and coordination skills.
  • Problem solving and analytical skills.
Application Details

Interested candidates who meet the above requirements for any of the above positions may send their applications and detailed CV, including your qualifications, experience, present position and current remuneration.
The forwarding e-mail and cover letter must clearly indicate the job title on the subject line.
Send your application to not later than 12th July 2013.
MTN Business Kenya reserves the right to accept or reject any application. 
Only short-listed candidates will be contacted.