Ringier Customer Service, Online Content Editor & Social Marketing Job in Kenya

Job Description: Customer Service, Online Content Editor & Social Marketing

Department title:
Ringier Customer Service    

Reports to: Customer Service Lead
 
Subordinates: No
 
Work schedule: Full time
 
Work location: Nairobi

Job Details 
Major Purpose    
  • Online editing of platforms
  • Perform updates and ensure engagement on all social media platforms
  • Increase and maintain social media reach on all platforms
  • Represent the voice of Rupu, Rupushops, Ruputravel and Pigiame on respective social media platforms
  • Interact, respond to and follow up on all queries, comments and issues on all social media platforms
  • Ensure the daily tracking of all sales on Rupu
  • Ensure tracking of all Rupu stock
  • Create customer coupons for all purchases made on Rupushops
  • Ensure the collection and delivery of purchases made on Rupushops
  • Ensure all enquiries made via phone, email and social media are responded to within 1 hour and resolved within 24 hours
  • Take over any duties assigned
Key Responsibilities& Result Areas    
  • Polite, honest, fun and engaging communication with customers and on all platforms
  • Ensure 50% of all enquiries are responded to within 1 hour (during working hours) and resolved within 24 hours
  • Ensure social media growth by 15% each quarter
Working Relationships (Internally & Externally)
  • Coordinate deal content and approval with sales representative
  • Forward social media info/trends/feedback to rest of team
Qualification and Experience
  • Degree in Marketing, Communications or IT
  • Excellent verbal and written communication skills
  • Team player
  • Strong attention to detail
  • Previous internet work experience
  • Social media affinity, good understanding
  • Experience with social media tools
Personal and Managerial Attributes
  • Smart, creative and innovative
  • Eye for design and advertising communication
  • Honest, strong work ethics and integrity
  • Self-disciplined, able to work within deadlines
  • Well-organized; can multi-task
  • Excellent time-management skills
In order to be considered for an interview, email your application to recruit@ringier.co.ke by 21st June 2013.