Save the Children Programme Operations Manager Job in Nairobi, Kenya

Programme Operations Manager – Kenya Country Office

Team/Programme: Programme Operations   
Location: Nairobi
Grade:  TBC    


Level 3 - the responsibilities of the post may require the post holder to have regular contact with or access to children or young people

Role Purpose:

The Programme Operations Manager ensures the effective management of grants and awards, operational reporting, Nairobi area partnerships and partnership development at the national level for the Kenya Country Programme.

Scope of Role:
Reports to: Director Programme Operations


Save the Children has been operational in Kenya since 1984, providing support to children through developmental and humanitarian relief programmes delivered both directly and through local partners.

Current programming focuses on child protection, child rights governance, education, health, HIV/AIDS, livelihoods, nutrition and WASH.

Save the Children has an operational presence in Dadaab Refugee Camp, Eldoret, Habaswein, Mandera, Meru and Wajir. 
Currently, we have a staff complement of approximately 370 staff and expenditure of approximately US$30 million this year.

Staff directly reporting to this post: To be confirmed.  

Key Areas Of Accountability:

Nairobi Area Partnerships and YouthSave Programme
  • Lead on strategic programme management for these partner implemented programmes in sectors of Child Protection, Youth Savings, School Health and Nutrition, Child Rights Governance and Inclusive Quality Basic Education
  • Liaise with Director of Programme Development and Quality for support in proposal development, technical advice and effective M&E functions including documentation
  • Ensure effective programme implementation according to SC policies and its Mission, Vision and Values for both SC and partners
  • Ensure that SC and partners have efficient and compliant budget management systems and procedures
  • Ensure that SC and partners produce timely and quality reports to donors and members as required
  • Represent SC to government authorities, all partners (including INGOs, NNGOs, media, private sector) and visitors in relation to these programmes
Awards Management
  • Ensure that the management of grants and awards for programme operations is in accordance with SC policies and guidelines
  • Develop analysis of budget vs actual expenditures on a monthly basis for monthly remote and actual review meetings with the budget holders/Area Programme Managers so that remedial actions are developed and implemented as required
  • Ensure that budget holders understand and implement compliance requirements from the donor, Save the Children and/or the Government of Kenya
National Partnerships and Children’s Sector
  • In collaboration with other staff, develop standardised approaches and best practices in selecting and assessing the capacity of local partners
  • Develop and lead the implementation of a partnership strategy in accordance with Save the Children’s guidance and Minimum Operating Standards
  • Lead agency-wide capacity strengthening strategies including the assessment and improvement of SC and partners and through linkages with the relevant technical advisors
  • In collaboration with the Civil Society/Partnership and Child Rights Governance Advisor, coordinate agency-wide learning processes in partnership and capacity building
  • Through the coordinator, establish relationships with all partners involved in the children’s sector
  • Establish database of organisations in the children’s sector
  • Advise on advocacy issues and opportunities for SC to lead in the children’s sector 
  • Ensure the timely provision of quality narrative reports and appropriately linked financial reports to donors after final review by the Director of Programme Operations
  • Support the development of a reporting timeline tracker that has reminders incorporated to programme and technical staff and with clear guidelines on roles and responsibilities in preparation of reports
  • Maintain details of reporting formats and other requirements for all donors and SC members
  • Develop internal reporting formats for monthly/quarterly SC reports by Area Programme Managers 
Staff Safety and Security
  • Work with the Safety and Security Manager to ensure that the staff and assets of Save the Children Kenya are safe and secure
  • Ensure that all safety and security minimum operating standards are being met at sub-office level
  • Coordinate preparation and implementation of staff security guidelines and support sub-offices in carrying out periodic security assessment and reports
Staff Management, Mentorship, and Development

Manage performance of direct reports in the Programme Operations work area through:
  • Effective use of the Performance Management System including the establishment of clear, measurable objectives, ongoing feedback, periodic reviews and fair and unbiased evaluations;
  • Coaching, mentoring and other developmental opportunities;
  • Recognition and rewards for outstanding performance;
  • Documentation of performance that is less than satisfactory, with appropriate performance improvements/workplans
Skills and Behaviours (our Values in Practice)

  • Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
  • Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved
  • Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
  • Widely shares their personal vision for Save the Children, engages and motivates others
  • Future orientated, thinks strategically
  • Builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
  • Values diversity, sees it as a source of competitive strength
  • Approachable, good listener, easy to talk to
  • Develops and encourages new and innovative solutions
  • Willing to take disciplined risks
  • Honest, encourages openness and transparency
Qualifications and Experience
  • Recommended a minimum of 7 years of management experience in an NGO or similar environment, including significant field operations experience running both emergency and development programs
  • Masters  degree  in  development  or  other  social  sciences (desired) 
  • Substantial experience of managing high quality programme implementation and operations
  • Substantial experience and knowledge of managing effective financial and budgetary controls – with internal audit experience preferred
  • Demonstrable previous success in securing and managing grants from major institutional donors
  • Experience of working with local, international and government partners
  • Fluency in written and spoken English. Similar skills in Kiswahili and other local languages an advantage
  • Willingness to travel to Save the Children’s field offices and operational areas on a regular basis
  • Ability and willingness to change work practices and hours, and work with incoming teams in the event of major emergencies
  • Commitment  to  and  understanding  of  Save  the  Children’s  aims,  values  and principles  including rights-based approaches
The application process is now open and will close on 17th June 2013 at 5.00 p.m. 
To apply for this position, please send a short cover letter and CV to  indicating the position title on the subject line.